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(The Washington Post illustration; DC 311; iStock/The Washington Post illustration; DC311; iStock)

D.C.’s 311 app wasn’t working, so a software engineer built his own.

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Kyle Fiducia, frustrated by issues with the DC 311 app, created Snap311 to report nonemergency services. Despite ongoing updates to the city’s official app, Snap311 highlights residents’ desire for improvement. Privacy concerns led the city to block third-party apps. Snap311, approved by the Apple App Store, aims to enhance service reporting. Fiducia hopes for collaboration with D.C.’s government.

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